1. Who we are
Scan2Home ("we", "us", "our") is operated by [legal company name], a company registered in England and Wales under company number [company number], with its registered office at 71 Shelton Street, London WC2H 9JQ.
We are the data controller for the personal data described in this policy. We are registered with the Information Commissioner's Office (ICO) under registration number [ICO registration number].
We handle personal data in line with UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. What this policy covers
This policy explains how we collect and use personal data when you:
- visit our website at scan2home.co.uk
- register your interest in our estate agent pilot or contact us
- scan a Scan2Home QR code and view a property listing, or request a viewing
- use the Scan2Home mobile app
3. Information we collect
Information you give us
- Pilot sign-up and enquiries: your name, agency name, work email address, phone number (if provided), the town or area you cover, the approximate number of live listings, and anything you write in the message box.
- Viewing requests: if you request a viewing from a Scan2Home listing, your name, contact details and preferred viewing time.
- Emails and calls: any information you include when you contact us directly.
Information collected automatically
- Website: your device's IP address, browser type and the pages you request. This is recorded in standard server logs by our hosting provider.
- Mobile app: your device's IP address, the pages you visit within the app (including the date and time), time spent in the app, and your device type and operating system.
We do not collect precise location data from your device.
4. How we use your information
UK data protection law requires a lawful basis for each use of personal data. Ours are:
| What we do | Lawful basis |
|---|---|
| Respond to pilot sign-ups and enquiries, and set up pilot partners | Legitimate interests (responding to people who contact us), or steps taken at your request before entering into a contract |
| Pass viewing requests to the estate agent marketing the property | Legitimate interests (providing the service you asked for) |
| Send occasional updates about Scan2Home | Consent, which you can withdraw at any time |
| Run, secure and fix problems with the website and app | Legitimate interests (keeping our services working and secure) |
| Understand how the app is used so we can improve it | Legitimate interests (improving our services) |
| Meet legal or regulatory obligations | Legal obligation |
We do not carry out automated decision-making that has a legal or similarly significant effect on you. The app may use AI-based tools to support features and help, but these do not make decisions about you.
5. Cookies
Our website does not use advertising or analytics cookies. Fonts are loaded from Google Fonts, which means your browser sends your IP address to Google so it can deliver the font files. Google does not set cookies when doing this.
If we add analytics or other non-essential cookies in the future, we will update this policy and ask for your consent first.
6. Who we share your information with
We do not sell your personal data. We share it only with:
- Estate agents: when you request a viewing, we share your request with the agent marketing that property.
- Service providers who process data on our behalf under contract:
- Netlify (website hosting and form handling)
- Google (Google Fonts, Google Play Services, Google Analytics for Firebase and Firebase Crashlytics in the app)
- [email provider and any CRM or other tools used]
- Authorities or advisers where required by law, or to protect our legal rights.
7. International transfers
Some of our service providers store or process data outside the UK, including in the United States. Where this happens, we make sure appropriate safeguards are in place, such as the UK–US data bridge, the UK International Data Transfer Agreement, or other approved contractual protections.
8. How long we keep your information
- Pilot sign-ups and enquiries: for up to [2 years] after our last contact with you, unless you become a customer.
- Viewing requests: for up to [12 months].
- Website server logs: for the short period set by our hosting provider.
After these periods we securely delete or anonymise the data.
9. Your rights
You have the right to:
- ask for a copy of the personal data we hold about you
- ask us to correct data that is wrong or incomplete
- ask us to delete your data
- ask us to restrict how we use your data, or object to our use of it
- ask for your data in a portable format
- withdraw your consent at any time, where we rely on consent
To use any of these rights, email hello@scan2home.co.uk. We will respond within one month.
If you are unhappy with how we have handled your data, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113. We would appreciate the chance to resolve your concern first.
You can stop all data collection by the app by uninstalling it from your device.
10. Children
Our services are not intended for children under 13, and we do not knowingly collect personal data from children.
11. Security
We use appropriate technical and organisational measures to protect your information from unauthorised access, loss or disclosure. This includes encrypted (HTTPS) connections to our website.
12. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated at the top.
13. Contact us
If you have any questions about this policy or how we handle your data, please contact us:
- Email: hello@scan2home.co.uk
- Post: Scan2Home, 71 Shelton Street, London WC2H 9JQ